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RETURNS

Due to the nature of our merchandise, we accept no returns.
Our policy is to exchange or offer store credit only for hand-crafted jewelry that does have a functional defect up to 15 days after purchase date.  Custom orders are non-refundable or exchangeable.  Please note that all sale items are sold as is with NO returns.  All items rhinestone or crystal embellished are sold as is with NO returns. Most of my pieces are one-of-a-kind items and stones differ individually.  Different shapes and sizes give personality and uniqueness to each piece.
Authorized refunds and exchanges are subject to a 25% restocking fee.
Shipping fees and return fees are not refundable. Free shipping offers are not valid when making an exchange, so while you may not be charged at checkout, shipping will be deducted from the refund amount.
    
SHIPPING  

We ship promptly! In most cases, your Twilight Cowgirl purchase will be mailed 1-2 business days. Custom Orders for handcrafted Rustic Cowgirl Regalia Jewelry may take 5-15 days for delivery. 
We cannot guarantee times of arrival.  We do not assume responsibility for items once they leave our hands. All orders include free delivery confirmation.  If you did not receive your parcel, please contact your local post office. We are not responsible for lost or stolen packages.
 
Domestic Shipping: 

We use USPS Priority Mail and First Class Mail as our standard methods of shipment, both of which should take 2-5 business days to arrive at your door. Occasionally with heavier orders, Parcel Post will be used and may take a few days longer.  
We will not be held responsible for service transit time provided by the carrier and such times may vary with package origin and destination. Sundays and holidays are excluded. Delivery may require a signature confirmation.
 

International Policy: 
 
WE DO SHIP ANYWHERE IN THE WORLD.  Please NOTE that there are certain areas that do not allow shipments of jewelry, silver, gold etc.  Please check with your postal service to verify that you do not live in a NON-Jewelry shipping area.  Twilight Cowgirl & Rustic Cowgirl Regalia is not responsible.
 
When you check out, your shipping will be calculated based on weight and location for USPS Global Priority Mail plus a $10 handling fee. Promotional shipping offers are for domestic mail only!
Internationally shipped parcels will be subject to customs inspections, and as the buyer you will be responsible for any and all customs, tariffs and duties. Most packages shipped outside the US arrive quickly, but customs can slow its delivery by a few days to a few weeks. We have no control over how long your package may take to clear customs in your country.  
 
Payment  & Security Information

Visa, MasterCard, Discover & Paypal are accepted forms of payments.



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